Frequently Asked Questions
In our knowledge database, you will find information about direct marketing, dynamic electricity tariffs and renewable energies.
Thanks to the integration between E3/DC and LUOX Energy, your system is already equipped with the necessary technology for remote controllability. Before registering for aggregation, we will carry out a remote controllability test for your installation. To benefit from this setup, log in to the E3/DC customer portal and complete the contract with us using the link provided there.
Yes. If you switch to aggregation, you can continue to charge your E3/DC battery from the grid - for example, using the LUOX Dynamisch tariff. It is essential, however, to ensure that your battery does not feed electricity back into the grid during charging. Otherwise, you risk losing the market premium for the electricity you feed in.
The cooperation between E3/DC and LUOX Energy eliminates the need for a separate aggregation interface, which is usually required to ensure remote controllability of your system. This means you save on the additional costs for such an interface.
Log in to the E3/DC customer portal and click on the link to our earnings calculator. Using this specific link where the E3/DC logo is visible in the calculator - you can finalize the aggregation contract with us. This ensures that we can use the direct integration between E3/DC and LUOX Energy to control your installation remotely.
If you are still in the registration process, please cancel your current contract with us and sign up again using the link provided in the E3/DC customer portal. We require access to the interface between E3/DC and LUOX Energy and this is only possible via that specific link.
If your contract with us has been in place for some time, please do not cancel it. In that case, you will not gain any additional benefits from re-registering.
Yes, the cooperation removes the cost of the aggregation interface for you. However, all other costs listed in the Pricing Model section remain unchanged.